Refund Policy
Understanding your refund rights and our commitment to fair financial practices in educational services
Our Refund Commitment
At morivantaqe, we believe in transparent financial practices and fair treatment of our students. This comprehensive refund policy outlines exactly when, how, and under what circumstances you may be eligible for a refund of program fees.
We've designed our refund structure to protect both students and our educational standards. Each situation is evaluated individually while following consistent guidelines that ensure fairness across all cases.
Full Refund Eligibility
- Cancellation within 48 hours of enrollment
- Program cancellation by morivantaqe due to insufficient enrollment
- Technical issues preventing course access for more than 7 days
- Documented medical emergencies with supporting documentation
- Course content significantly differs from advertised curriculum
Partial Refund Scenarios
- Withdrawal within first two weeks of program start
- Military deployment with official orders
- Job relocation requiring program schedule change
- Family emergency situations requiring extended absence
- Course format changes that don't meet student needs
Step-by-Step Refund Process
Submit Refund Request
Contact our student support team via email or phone with your refund request. Include your enrollment details, reason for refund, and any supporting documentation.
Documentation Review
Our team reviews your request and supporting documents within 3-5 business days. We may contact you for additional information if needed.
Decision Notification
You'll receive written notification of our decision within 7 business days, including refund amount and expected processing timeline.
Payment Processing
Approved refunds are processed within 10-15 business days to your original payment method. International payments may take additional time.
Common Refund Scenarios
Early Withdrawal
Students withdrawing within the first 25% of program duration may be eligible for partial refunds based on unused instruction time.
Technical Difficulties
Persistent technical issues affecting course access for extended periods qualify for prorated refunds or course credit.
Medical Emergencies
Documented medical situations preventing course completion are evaluated for full or partial refunds on case-by-case basis.
Program Changes
Significant changes to course structure, timing, or content that don't meet student expectations may qualify for refunds.
Payment Method Processing Times
Credit Cards
Visa, Mastercard, and American Express refunds typically appear within 5-10 business days after processing.
Bank Transfers
Direct bank transfer refunds are processed within 7-15 business days depending on your financial institution.
PayPal Payments
PayPal refunds are usually completed within 3-5 business days and appear immediately in your PayPal account.
International Transfers
International payment refunds may take 15-25 business days due to banking processing requirements and currency conversion.
Important Refund Considerations
- Refunds are not available for completed courses or programs where certificates have been issued
- Administrative fees may apply to refund processing in certain circumstances
- Course materials and resources must be returned in original condition for full refunds
- Students receiving employer reimbursement must coordinate refunds through their organization
- Refund eligibility may vary for promotional or discounted course enrollments
- All refund requests must be submitted in writing with proper documentation
- Verbal refund requests are not processed without written confirmation
Need Help With Your Refund?
Our student support team is here to guide you through the refund process and answer any questions about your eligibility.
Email Support
contact@morivantaqe.com
Phone Support
+61288344508
Business Hours
Mon-Fri 9AM-5PM AEST
Policy Updates and Changes
This refund policy may be updated periodically to reflect changes in our educational programs or regulatory requirements. Students will be notified of any significant changes via email at least 30 days before they take effect. The most current version of this policy is always available on our website and supersedes all previous versions.